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Member Resources

SilverSummit Healthplan is committed to providing our Members with the resources they need to ensure the best possible care. In this section, we provide information and resources. This includes the member handbook, forms, and more. 

If you need help understanding any of the information, please call us at 1-844-366-2880 (TTY/TDD 1-844-804-6086) Relay 711

Online Account

Don’t forget, you also have access to helpful tools through your SilverSummit Healthplan online account. 

Child’s immunization schedule (PDF)

Find a provider: A step-by-step guide (PDF)

 

Community Resources

Search and connect for support and assistance. Financial, food pantries, housing, childcare, rental assistance, work, legal, transportation, and other free or reduced-cost help is just a click away.

Community Resources

MEMBER CONNECTIONS®

Our Member Connections team is here to help you. We are part of Community Solutions. We want to make sure you get the medical care and community help you need.

Our team includes Certified Community Health Workers, Housing Specialists, Peer Supports and Justice Liaisons who live in your area. They are trained to help you and in your area. They are trained to help you and work with local partners to get you support.

We can help you with:

  • Job programs
  • Getting a Nevada ID, birth certificate, or GED
  • Finding food and nutrition support
  • Reentry services after leaving jail or prison
  • Help with finding housing

If you need a doctor, specialist, or other healthcare provider, we can help you find the right one. We will guide you through the health system so you can get the care you need.

We can also help if other things in your life are making it hard to stay healthy or happy. Our team can connectyou with programs and services in your area.

We can help you with:

  • Making appointments
  • Setting up rides to your appointments
  • Finding the right resources for your needs
  • Online Health Learning

 

NON-TRADITIONAL PROVIDERS

We can connect you with:

  • Doulas and Midwives
  • Community Paramedicine Providers
  • Mobile Crisis Teams
  • Peer Support Specialists and Community Health Workers (CHW)
  • School-Based Health Centers (SBHC)
  • CBOs delivering ILOS Housing Supports and Services
  • Other community-based organizations (CBO) and Family Resource Centers (FRC)

ONLINE HEALTH LEARNING

Helping People Learn About Virtual Health

We will teach our Members about online doctor visits (called telehealth), help them sign up, and check in withthem when needed.  Our team will talk with Members one-on-one to explain how telehealth works and why itcan help, especially for people who live far away from hospitals or clinics. We know some people worry about things like privacy, and we’ll help with that too.

To spread the word, we’ll work with people that the community trusts—like local doctors, churches, community groups, and county offices. We’ll also talk about telehealth at events like health fairs, mobile clinics, and even baby showers.

Special helpers called Community Health Workers (CHW) Telehealth Navigators will meet with Members toshow them all the choices they have and how to fix problems like not having a private space. We’ll also sharehelpful tools like:

  • Easy videos called “Virtual Care 101”
  • Newsletters and postcards
  • Social media posts and text messages
  • Online tools to find doctors who do telehealth visits

Our goal is to make your life easier and help you stay healthy and happy. We care about your body and mind.Y ou can count on us—we are always here for you.

To learn more, call Member Services at 1-844-366-2880 (TTY: 1-844-804-6086, Relay 711) or email us at CommunitySolutions@SilverSummitHealthPlan.com.