SilverSummit Healthplan Integrated Care Teams are available to assist members with medically or socially complex needs that may benefit from increased coordination of services to optimize health and prevent disease. Our Care Coordination Department is staffed by licensed behavioral health clinicians, and other appropriately licensed staff with extensive medical, behavioral health, and social work experience in areas such as obstetrics, oncology, medical/surgical, HIV/AIDS, and physical rehabilitation for children and adults.
Early intervention is essential to maximize treatment options while minimizing potential complications associated with catastrophic illnesses or injury and exacerbation of chronic conditions. A Care Coordinator is available from 8am-5pm PST to assist with coordination of the member’s healthcare needs.
The following conditions and/or diagnoses are examples of appropriate referrals to the Care Coordination Department:
- Adults or children with Serious or Complex Medical Needs
- Social Issues (social isolation, hunger, housing, domestic violence)
- High Blood Pressure
- Heart Problems
- Substance Abuse
- Severe and Persistent Mental Illness
The provider’s role in SilverSummit Healthplan's Care Coordination program is extremely important. Practitioners who have identified a member who they think would benefit from disease or case management should contact the Care Coordination Department to speak with a member of our Integrated Care Team at 1-844-366-2880.