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Provider Relations Team

Meet the SilverSummit Healthplan Provider Relations Team

Christina Galan

Provider Engagement Program Manager – Northern Nevada

775-834-9256
Christina.Galan@SilverSummitHealthPlan.com

I started working in healthcare after graduating from Oregon State University over 15 years ago. My first job was in customer service where I gained valuable experience and knowledge about being quick on my feet. From there, I wanted to purse working directly with providers along with learning more about contracting. I decided to focus on provider relations. My service philosophy is to always be responsive. I may not always know the answer, but I believe in responding to each of my providers in a timely manner. I will always work on your behalf. I am wife and a mom to two daughters.  We love living in Northern Nevada because we get to hike, ski and enjoy beautiful Lake Tahoe.


Roberto Navarro

Provider Relations Specialist - Southern Nevada

702-427-5522
mailto:robertomiguel.b.navarro@silversummithealthplan.com

I graduated from the University of Nevada Las Vegas in 2018 with a bachelor’s degree in Healthcare Administration. Since then, I’ve worked in several roles – beginning my journey in utilization management, then hospital operations, and now provider relations. Working in the industry has taught me to appreciate the accessibility and delivery of quality healthcare. This growing appreciation continually inspires me to expand my knowledge and develop my skills in this space. In turn, I hope that this will aid me in giving back to my community by leaving a lasting impact. I believe more than anything that we should all advocate for each other. By working in healthcare, I know I can do just that.

 

Jasmine Butler

Provider Relations Specialist - Southern Nevada

775-834-9248
Jasmine.N.Butler@SilverSummithealthplan.com

I graduated from University of Nevada Las Vegas, studying Healthcare Administration and Policy in 2017, after which, my experience in health care began in credentialing and network operations for a managed care organization. I have had the opportunity to work with and meet amazing people in this field. I am passionate and inspired by the challenges of improving quality and performance in healthcare. I am encouraged in knowing that the work we do will have a positive impact on the members we serve and build stronger community relationships. As a Las Vegas native, I am hopeful and look forward to the growth and development of our community. 


Frances Lopez

Provider Engagement Program Manager - Southern Nevada

775-834-9223
Frances.Lopez2@SilverSummithealthplan.com

I have been in the healthcare field for over 26 years, where I have worked my way from the ground up, holding positions in every aspect of the industry, from Customer Service Representative, to Provider Relations Advocate, to today. With a clear understanding of terminology, procedures, and operations, I am fully capable of delivering the highest level of service to my customers.  I am deeply passionate about my job, and the level of effort I put into even the smallest tasks shows that.  When I'm not hard at work, I love traveling, and spending time with my family. I am also a classically trained French Chef, and enjoy putting my training to use!


 

Veronica Ballentos

Provider Relations Specialist – Southern Nevada

775-834-9317
Veronica.Ballentos@SilverSummithealthplan.com

I graduated from University of Nevada Las Vegas with a BS in Healthcare Administration and Policy. I am currently a full time student at WGU pursuing my MBA in Healthcare Management. I have always had a passion to help others and serve my community which is why I decided to continue my career in healthcare. I love learning about this industry, whether it is the administrative side or clinical side, and adapting to how it is ever-changing and growing. On my free time I enjoy traveling, reading, painting, and enjoying the outdoors with my two dogs.

 

 

 

 

Estel Davis

Provider Relations Specialist – Southern Nevada

775-834-9282
mailto:estel.davis@silversummithealthplan.com

I graduated from Virginia State University in 2011 and am proud to be a product of an HBCU.  I’ve been in the healthcare industry for over 6 years now and have learned so much over that time.  Meeting and forming relationships with our providers is key to our organization to better serve our members.  One of my biggest passions is helping others and serving the community.  I enjoy traveling, interior design, and going to music festivals and concerts.

 

Merlene Mecum

Provider Relations Specialist – Northern Nevada

775-895-7098
mailto:merlene.mecum@silversummithealthplan.com

I have been in the healthcare field for over 38+ years. I worked in the DME field for 35 of those years. I started in Customer Service and very quickly managed 2 branches. Having been on the Provider side and now being with the Health Insurance has truly given me a broader spectrum of diversity. I truly love working on the healthcare industry. I grew up in Washington state, moving to Nevada on March of 2003. I love the diversity that Nevada has to offer. So many activities available. Traveling is one of my favorite things to do.

Tamilia Hicks-Credle
Provider Relations Specialist – Southern Nevada

775-834-9260
Tamilia.E.HicksCredle@SilverSummithealthplan.com

I graduated from Virginia State University in 2011 and am proud to be a product of an HBCU.  I’ve been in the healthcare industry for over 6 years now and have learned so much over that time.  Meeting and forming relationships with our providers is key to our organization to better serve our members.  One of my biggest passions is helping others and serving the community.  I enjoy traveling, interior design, and going to music festivals and concerts.

 

Christine Sanders

Manager, Clinical Strategy and Performance

702-419-7008
mailto:christine.sanders@silversummithealthplan.com

I have been a Registered Nurse for over 10 years spending most of my career in Quality Improvement and Population Health Management developing innovative ways to improve cost and quality performance while building rapport with clinical staff. I have experience with Medicare contracts, HEDIS, Medicare Shared Savings Programs as well as Promoting Interoperability. I also hold a degree in interior design and in my spare time I enjoy designing and building furniture, DIY projects and spending time out in nature.