Renewing Medicaid Benefits
SilverSummit cannot process your recertification application. If you have any questions about the renewal process, feel free to call us at: 1-844-366-2880 (TTY/TDD 1-844-804-6086).
Update your address information on Nevada Medicaid
Online
If you applied for Medicaid online, go to Access Nevada website and click on:
- Get Started - If you have already created an account online
- Create an Account - If you have not created an account (This will give you access to all benefits provided by the State of Nevada)
To see instructional videos on creating an account, resetting your password, and adding documents on Access Nevada click here: Access Nevada Instructional Videos
By Mail
Fill out the Medicaid Recertification Form and mail it to the appropriate office:
For Nevada Medicaid, you’ll get a renewal notice from the Nevada Division of Welfare and Supportive Service (DWSS) telling you it’s time to renew. For Nevada Check Up, it will come from the Nevada Division of Health Care Financing and policy (DHCFP).
You must complete the documents that come with the notice and send them back to the address listed in the renewal notice.
In Person and By Phone
At this time, services at the Health and Human Services offices will be limited.
Contact your local Welfare and Supportive Services Office for Medical Programs.
Medicaid Renewals Starting Now!
The Centers for Medicare & Medicaid Services (CMS) stopped the renewal process in March 2020 because of the COVID-19 pandemic. This meant Nevada Medicaid members could keep their coverage even if they had not renewed it. Now CMS has started the renewal process again, and Medicaid Members are required to take action.
Frequently Asked Questions
Here are some questions Medicaid Members often ask about renewing:
For the past few years, people enrolled in Medicaid did not have to renew their health coverage during the pandemic. Now that that has ended, yearly renewals are once again required. It is important that Nevada Medicaid Members' contact information be up-to-date to receive important information by mail.
This can be updated online at: https://dhcfp.nv.gov/UpdateMyaddress/
Nevada Medicaid will send the renewal package 60-days prior to the end date of your benefits. Please make sure Medicaid Members keep their address and all other contact information up-to-date with Nevada Medicaid. This can be updated online at: https://dhcfp.nv.gov/UpdateMyaddress/
Yes, if a Medicaid member needs help with the paperwork or understanding the process, please contact the Care Engagement Team at 1-844-366-2880 (TTY/TDD 1-844-804-6086) or email the Care Engagement Team at nvss_careengagement@silversummithealthplan.com
If Medicaid Members didn’t receive their renewal package, please contact Access Nevada at (800) 992-0900 or visit https://accessnevada.dwss.nv.gov/public/landing-page
"Ex-Parte" is a process where Medicaid automatically renews Medicaid members' benefits. If they received this letter, it means their benefits have been renewed for another year and no further action is required. If a Medicaid member has questions, please contact Access Nevada at (800) 992-0900 or visit https://accessnevada.dwss.nv.gov/public/landing-page
Medicaid will send a letter to the address on file if additional paperwork is needed. Please make sure all Medicaid members' contact information is up-to-date with Nevada Medicaid. This can be updated online at: https://dhcfp.nv.gov/UpdateMyaddress/
Nevada Medicaid sets the deadline for the renewal process. For questions about renewal dates, please contact Access Nevada at (800) 992-0900 or visit https://accessnevada.dwss.nv.gov/public/landing-page.
Please complete the paperwork in the packet and return it immediately to avoid any loss of benefits.
Nevada Medicaid will send a follow-up letter verifying if benefits were approved or denied. Please make sure all Medicaid members' contact information is up-to-date with Nevada Medicaid. This can be updated online at: https://dhcfp.nv.gov/UpdateMyaddress/
SilverSummit will be your Managed Care Plan. Members will not be switched to another healthplan