Quality Improvement Program
SilverSummit Healthplan's Quality Improvement (QI) Program focuses on preventive health. The program creates plans, puts those plans into action, and measures efforts to improve your health and safety.
The QI Program strives to make a difference in health outcomes. It develops actions to improve member and provider satisfaction. SilverSummit Healthplan involves providers within our plan. The providers assist with developing and monitoring activities of the QI Program as well as providing insight into preventive health resources and information.
For questions about the QI Program and our progress on meeting goals, call the Member Services department at 1-844-366-2880 (TTY/TDD 1-844-804-6086)
The QI Program also reviews services provided to our members. We have clinical practice guidelines for certain conditions. If you would like a copy of these guidelines, meeting goals, to receive feedback, or to participate in our Members Advisory Committee, please call us at 1-844-366-2880 (TTY/TDD 1-844-804-6086)
Information and/or a full copy of SilverSummit Healthplan's current QI Program Description is available upon request.
Cultural Competence
SilverSummit Healthplan recognizes that community involvement is an essential component in the planning and implementation of culturally competent programs and services. We established a Behavioral Health Impact Committee to ensure that SilverSummit provides equitable and inclusive behavioral health services to all members regardless of their cultural background or identity.
The Committee identifies and develops strategies to help improve disparities in access to care, monitors the implementation of the Cultural Competence Plan, and assists with the continuous development of improved recovery-oriented services to our culturally diverse populations.
Get Involved
The Behavioral Health Impact Committee meetings are held virtually each quarter, and any interested party is welcome to attend. To receive the meeting link, please email Director of Behavioral Health, Dawnesha.Powell@SilverSummitHealthplan.com
For any questions related to Cultural Competence, please review our most recent Cultural Competence Plan