Statement of Non-Discrimination
SilverSummit Healthplan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity). SilverSummit Healthplan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).
SilverSummit Healthplan:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
- If you need these services, contact Member Services 1-844-366-2880, TTY:te, Relay 711.
If you need these services, contact SilverSummit Healthplan at 1-844-366-2880 (TTY/TDD 1-844-804-6086).
If you believe that SilverSummit Healthplan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:
1557 Coordinator
PO Box 31384
Tampa, FL 33631
1- 855-577-8234,TTY: 711,
FAX: 866-388-1769
SM_Section1557Coord@centene.com
You can file a grievance in person or by phone, mail, fax, or email. If you need help filing a grievance, our
1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsfExternal Link, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW.
Room 509F, HHH Building
Washington, DC 2020
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.htmlExternal Link.
Statement of Non-Discrimination(PDF)